Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our services, why we collect it, how we use and share it, and the choices you have. It applies to all visitors and account holders of Oxibet Casino.

Information We Collect

We collect information that you provide to us directly and information that we obtain automatically when you use our services.

Account information: name, email address, username, password, date of birth and any other details you provide when registering.
Verification documents: identity and address documents when required for identity verification and age checks.
Contact details: phone number and communications sent between you and our support team.
Usage and gameplay data: game choices, session times, device usage, settings and other account activity related to how you use our services.
Technical data: IP address, device identifiers, browser type, operating system, and connection information.
Marketing and preferences: your subscription and communication preferences and any profile information you provide for loyalty and VIP features.
Support records: correspondence, chat logs, and other records of interactions with our customer service team.

How We Use Your Information

We use your personal information for clear and specific purposes, including:

Creating and managing your account and providing our services to you.
Verifying your identity and age, and complying with legal and regulatory obligations.
Operating and improving our site and games, troubleshooting issues, and personalising your experience.
Providing customer support and responding to inquiries.
Managing promotions, loyalty and VIP programs, and delivering communications that match your preferences.
Detecting and preventing fraud, abuse and other harmful or illegal activity, and protecting our users and systems.
Carrying out internal reporting and analytics to understand usage and improve services.

Legal Bases for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide services you request and manage your account.
Legal obligation: processing required to comply with laws and regulatory obligations, including identity checks.
Legitimate interests: processing for fraud prevention, security, service improvement, and enforcing our terms, provided we balance these interests with your rights.
Consent: where you have given consent for specific uses such as certain marketing communications or non-essential cookies. You may withdraw consent at any time.

Sharing and Disclosure

We share personal information only as necessary and with appropriate safeguards:

Service providers: third parties who perform services on our behalf such as identity verification, technical hosting and support, analytics, and security monitoring.
Game and technology partners: providers that supply game content and platform services necessary for you to use our offerings.
Compliance and safety: authorities, auditors or other parties where disclosure is required by law, to respond to lawful requests, or to protect rights and safety.
Business transfers: potential buyers, investors or other parties in the event of a sale, merger, reorganisation or transfer of assets, subject to confidentiality arrangements and appropriate safeguards.

International Data Transfers

Your information may be processed or stored in countries other than the country in which you live. When we transfer personal data across borders, we put in place safeguards such as contractual commitments and other measures to provide an adequate level of protection.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When we no longer need to retain your data, we will delete it or anonymise it.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access your personal data and obtain a copy.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Ask us to restrict or object to processing.
Receive a portable copy of data you provided to us in a structured, commonly used format.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at [email protected]. We will respond to valid requests in accordance with applicable law, typically within one month.

Security

We implement technical and organisational measures designed to protect your personal data from unauthorised access, misuse, alteration and loss. These measures include access controls, encryption, secure network architecture, monitoring and staff training.

While we take reasonable steps to protect your information, no system can be completely secure. We cannot guarantee absolute security.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our site, remember your preferences, and analyse usage to improve our services. We also use technologies for legitimate business interests such as security and fraud prevention.

You can control cookie preferences through our cookie settings and through your browser. Non-essential cookies are processed based on your consent where required.

Responsible Gaming and Profiling

We may process data to provide and enforce responsible gaming measures. This includes:

Enabling you to set limits, take time-outs, or self-exclude.
Monitoring patterns of play to identify potential harmful behaviour and offer support.
Using automated profiling to personalise offers, manage VIP and loyalty status, and detect risk. You may request human review of automated decisions and, where applicable, object to profiling for direct marketing.

Children’s Privacy

Our services are intended for adult users only. We do not knowingly collect personal data from persons under the minimum legal age. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice and update the effective date. Continued use of our services after changes are posted constitutes acceptance of those changes.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our privacy practices, contact us at:

Email: [email protected]