Terms and conditions

These Terms and Conditions ("Terms") govern your access to and use of the services and content provided by Oxibet Casino (the "Casino"). By registering an account or otherwise using the Casino's services you confirm that you have read, understood and agree to be bound by these Terms. The Casino operates under a Curaçao e‑gaming master sublicense and serves international players in accordance with that licence and applicable laws where permitted. If you have questions or wish to contact the Casino, use: [email protected].

1. Legal Status

1.1 License Number

The Casino operates under a Curaçao e‑gaming master sublicense commonly referenced in market materials. The licence governs remote casino and sportsbook operations offered to international players.

1.2 Issuing Authority

The licence is issued and supervised by the Curaçao eGaming authority. The authority provides regulatory oversight applicable to the licensed operations and certain compliance standards.

1.3 Jurisdiction

The Casino offers services cross‑border to multiple regions under the terms of its Curaçao licence. Availability of services is subject to local laws and any restrictions noted in these Terms.

1.4 Allowed to Operate in Canada

The Casino accepts players from Canada where local laws permit play at foreign‑licensed gambling sites. Canadian players should ensure that participation is lawful in their province or territory prior to registering or placing wagers.

2. Registration and Login Process

2.1 Step-by-Step Process

To open an account you must visit the Casino website, complete the registration form with a valid email, password, chosen currency (selecting CAD is available), and required personal details, accept these Terms, and verify your contact information via email or SMS. Once verified you may log in, set responsible gambling limits and make deposits according to the cashier options.

2.2 Is KYC/ID Verification Required

The Casino requires Know Your Customer ("KYC") verification prior to significant withdrawals and at other times as necessary. Typical documents include a government‑issued photo ID, proof of address and evidence of the payment method used.

2.3 Time to Activate Account

Account creation and contact verification are normally immediate. KYC review for withdrawals is completed within a reasonable time frame and may range from a few hours to up to 24 hours or longer depending on document quality and support workload.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries)

Only persons who meet the minimum legal gambling age in their jurisdiction (at least 18 years) may register. One account per person, household, IP address or device is permitted unless expressly authorised. Applicants must not be residents of jurisdictions which prohibit access to the Casino; the Casino may refuse, restrict or close accounts in accordance with these Terms.

3. Games and Software Providers

3.1 Top Games

The Casino provides a game selection that includes popular online slots and live dealer titles commonly offered to international players. Examples of frequently featured slot titles and live games are noted in lobby listings.

3.2 Software Providers

Games are supplied by third‑party studios licensed by their respective regulators. The Casino aggregates content from multiple providers to populate the game lobby.

3.3 Total Game Count

The Casino maintains an extensive and changing library of games. The total and specific availability of titles may vary over time as studios add or retire content.

3.4 Game Categories

Available categories include online slots, Megaways and feature‑buy slots, progressive and fixed jackpots, RNG table games, live dealer games, video poker and instant‑win titles.

3.5 Provider Licensing & Provably Fair

Game fairness is supported by supplier certifications and independent testing where applicable. The Casino does not advertise blockchain‑based provably fair algorithms for standard slots and live games; instead it relies on certified RNG engines maintained and audited by suppliers or independent laboratories.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

Welcome offers for new accounts may include matched deposit bonuses and free spins denominated in CAD. Exact bonus amounts, match percentages and free spin counts are published in the Promotions area and in the applicable bonus terms.

4.2 Welcome offers specific to Canada

Promotional offers offered to players depositing in CAD will be presented in CAD and may include localized variants. Availability and terms of Canadian offers are communicated in the Promotions section and may vary by player region.

4.3 Process of activation for Welcome Bonus

To claim a welcome bonus you must register, select the qualifying currency, enter any required promo code at deposit where applicable, and make the qualifying deposit meeting the minimum stated amount. Some bonuses require explicit opt‑in prior to depositing.

4.4 Wagering Requirements

Wagering requirements for bonuses are set in the specific bonus terms. Typical industry practice applies wagering multipliers to the bonus amount (commonly in the range of 35x–40x) and may assign different contribution percentages for different game types. Free‑spin winnings commonly carry separate, lower wagering requirements.

4.5 Time Limits

Bonuses and free spins are subject to expiry dates. Bonus wagering periods typically range from 7 to 14 days and free spins from 24 to 72 hours unless otherwise stated. Failure to meet wagering requirements within the stated period will result in forfeiture of bonus funds and related winnings.

4.6 Recurring Promotions

The Casino may run recurring promotions such as reload bonuses, tournaments and cashback events. Participation and terms for recurring promotions are governed by the specific promotional rules published at the time.

4.7 Cashback Offers

Cashback offers, where available, are calculated in accordance with the published promotional rules. Cashback may be credited as bonus funds subject to a modest wagering requirement or as withdrawable cash depending on the terms of the promotion and the player's status.

4.8 Reload Bonuses (list any available)

Reload promotions are offered at the Casino's discretion and require a qualifying deposit and compliance with any promo codes or activation steps. Minimum deposit amounts and wagering requirements for reloads are stated in the promotional terms.

4.9 Free Spins Bonuses

Free spins promotions are subject to specific terms including the qualifying deposit, per‑spin monetary value, eligible games, maximum cashout for free‑spin winnings and applicable wagering requirements. Details are listed in each free‑spin offer.

4.10 General Bonus Terms and Conditions

Bonuses are limited to one per person, household or IP unless otherwise stated. Real‑money balances must not be wagered in ways that constitute bonus abuse. The Casino may impose maximum bet limits while wagering bonus funds and reserves the right to withhold or cancel bonuses in cases of suspected abuse. All bonus uses are governed by the specific bonus rules and these Terms.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The Casino may operate a multi‑level loyalty and VIP programme with tiers that provide incremental benefits, such as enhanced withdrawal limits, personalised offers and other non‑cash rewards. Tier names and benefits are set out in the loyalty programme rules.

5.2 How to Qualify

Qualification for loyalty tiers is normally based on accumulated wagering, deposits or other activity metrics defined by the Casino. Upper tiers may be invitation‑only and determined by the Casino's criteria.

5.3 Loyalty Program Description

Loyalty points may be earned when wagering real money and can be converted into bonus funds, free spins or other rewards in accordance with the programme catalogue. Points have no cash value until converted under the specified conversion rates.

5.4 Loyalty Program Rules

Loyalty points and tier status are subject to the programme rules. Points may expire after a period of inactivity, are non‑transferable and conversion rates may vary by tier. Converted bonus funds remain subject to applicable wagering requirements.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

The Casino accepts a range of deposit methods which may include credit/debit cards, Interac e‑Transfer, e‑wallets and cryptocurrencies. Minimum deposit amounts typically start at 20 CAD. Deposits are usually processed instantly. The Casino generally does not charge deposit fees but third‑party or network fees may apply.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Withdrawals are processed to approved payment methods and are subject to minimum and maximum limits. Minimum withdrawals commonly start at 20–30 CAD. Processing times vary by method: e‑wallets and crypto are typically fastest after approval, while card and bank transfers may take 1–5 business days. The Casino may cover internal processing costs but reserves the right to pass through third‑party fees in certain cases.

6.3 Currency, Geo‑availability, and Crypto

Players may select CAD as their account currency where available. The Casino supports cryptocurrencies for deposits and withdrawals where indicated in the cashier. Use of crypto involves network fees and exchange‑rate risk. Availability of payment options depends on the player's country of residence and chosen currency.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

Specific bonus pages set out eligible games, contribution percentages to wagering, maximum bet limits while wagering (commonly 5–7.50 CAD per bet or spin) and any excluded games. Breach of bonus rules may result in forfeiture of bonus funds and winnings derived from them.

7.2 Deposit Limits

Players may be required to make minimum deposits (typically 20 CAD). The Casino provides tools to set personal deposit limits and may apply operator‑defined limits depending on payment method and player status.

7.3 Withdrawal Limits

Standard withdrawal limits are set by the Casino and may be expressed per day, week or month. Higher limits may be available for VIP players. Large wins may be paid in instalments in accordance with the published limits and after KYC verification.

7.4 Account Restrictions

The Casino may restrict, suspend or close accounts for breaches of these Terms, suspected fraud, chargebacks, collusion, bonus abuse or regulatory requirements. Balances on restricted accounts will be handled in accordance with the Casino's policies and applicable law.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

The Casino may provide native mobile applications for Android and/or installable web‑app functionality for mobile devices. Where a native app is offered, compatibility, download size and installation instructions are provided on the Casino platform.

8.2 Mobile Browser Optimization

The Casino's website is optimised for mobile browsers and is intended to provide core account management, cashier and gameplay functionality without requiring an app download where feasible.

8.3 User Experience and Speed on Mobile

Mobile interfaces are designed for responsive performance on modern devices. Load times and responsiveness depend on device capability and network conditions.

8.4 Process of registration on mobile

Mobile registration follows the same steps as desktop registration: complete the sign‑up form, choose currency, accept Terms, and verify contact details via email or SMS. Deposit and KYC flows are accessible via the mobile cashier.

8.5 Biometrics, Live Casino, and Ratings

Where supported by the device and application, biometric login may be offered as an optional convenience feature. Live casino streams and mobile game functionality are available subject to device compatibility. App store ratings and availability may vary by market.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The Casino uses industry standard encryption and security measures to protect data transmitted to and from its platform. Users must take reasonable steps to protect their account credentials and devices.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

Random number generation and game fairness rely on supplier‑maintained RNG systems and certifications provided by independent auditors where applicable. Game RTPs and testing statements are available from suppliers and are reflected in supplier documentation.

9.3 Customer Support (Channels, Response Time)

Customer support is available through live chat and email. The Casino aims to answer live chat promptly and email enquiries within a reasonable time. For support use [email protected] and provide sufficient details to allow verification and investigation of your enquiry.

9.4 Support Availability (Hours, Languages)

Support is provided in English and may be available in additional languages depending on demand. Live chat is the fastest channel for urgent matters; email is used for detailed or escalated requests.

9.5 DDoS Protection and Firewalls

The Casino maintains technical protections against distributed denial of service attacks and uses firewalls to protect infrastructure. Continued operation depends on those safeguards and hosting arrangements.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

The Casino offers responsible gambling tools including configurable deposit limits, loss limits, session limits, time‑outs and self‑exclusion options of varying durations. Players are encouraged to use these tools if they believe gambling is causing harm.

10.2 Session Reminders and Reality Checks

Players may enable session reminders or reality checks that display play time and, where configured, net results. These features are designed to help manage play duration and spending.

10.3 Links to Support Organizations

The Casino provides information on independent gambling support organisations and encourages players with concerns to seek professional help. Contact details for local services may be referenced in the Responsible Gambling section of the site.

10.4 Differences from Canada-specific standards

The Casino's responsible gambling tools are implemented at platform level and do not typically integrate with province‑wide self‑exclusion schemes administered by Canadian regulators. Canadian players should consider local resources in addition to the Casino's tools.

11. Advantages and Disadvantages

11.1 Pros

Players benefit from access to a broad range of multi‑provider games, CAD‑denominated options, and a variety of deposit and withdrawal methods, including crypto where offered. Loyalty and promotional programmes provide additional value for ongoing players.

11.2 Cons

Operating under a foreign licence means regulatory protections differ from those offered by Canadian provincial regulators. Withdrawal processing times and dispute resolution procedures may vary, and responsible gambling measures may not tie into local exclusion schemes.

12. General Casino Information

12.1 Year Founded

The Casino is a relatively recent entrant to the international market with operations established in the early‑to‑mid 2020s.

12.2 Operator/Parent Company

The Casino is operated by a privately held corporate entity partnered with a licence holder for technical and compliance infrastructure. Corporate details and the licence holder are maintained in regulatory filings as required by the issuing authority.

12.3 Supported Languages

The platform is available at least in English and may support additional languages relevant to key markets. French‑Canadian localisation may not be available; English remains fully supported for Canadian players.

12.4 Accepted Countries

The Casino accepts players from numerous jurisdictions where play with a foreign‑licensed operator is permitted. Acceptance is confirmed during registration and may be restricted by IP address or residence information.

12.5 Restricted Countries

Players resident in jurisdictions that prohibit access under the Casino's licence or are subject to sanctions are restricted from registering or playing. The Casino's full list of restricted jurisdictions is set out in the Terms and Conditions and will be enforced during account opening and thereafter.

12.6 Short brand description

The Casino provides a mobile‑friendly online gaming platform aggregating a multi‑provider game library, CAD‑compatible transactions and a mix of fiat and cryptocurrency payment options. Services are subject to the Casino's Curaçao e‑gaming licence and these Terms.

Amendments and enforcement: The Casino may amend these Terms at any time by posting updated terms on its website. Continued use after notice constitutes acceptance. Disputes arising from these Terms will be handled in accordance with the Casino's complaint procedures and applicable law. For assistance contact: [email protected].